Refund policy
Returns & Exchanges
We want you and your little ones to love everything you order from KCoral Kids. If something isn't right, you can return or exchange it within 90 days of purchase.
What can be returned
Items must be unworn, unwashed, and in their original condition with tags attached. Sale and clearance items follow the same policy unless they are marked "Final Sale" at purchase. Gift cards cannot be returned or refunded.
With your receipt or order confirmation
Returns within 90 days are refunded in full to your original payment method.
Without a receipt
We can offer an exchange or a KCoral Kids merchandise credit for the item's current selling price.
How to return by mail
- Email us at support@kcoralkids.com with your order number and the items you'd like to return, and we'll confirm your return.
- Pack the items securely and include your order number inside the package.
- Mail your return to: KCoral Kids, 502 Main Street, Waltham, MA 02452.
Customers are responsible for return postage, except when the return is our fault (wrong, damaged, or defective item) — in those cases we cover everything, including a full refund of your original shipping.
Exchanges
Exchanges are processed as a refund followed by a new order. Contact us at support@kcoralkids.com to start an exchange and place your new order, and we'll waive the standard shipping charge on the exchange order.
Price adjustments
If an item you bought goes on sale within 14 days of your purchase, contact us with your receipt for a one-time price adjustment to the new price.
Refunds
Once we receive your return, please allow up to 10 business days for your refund to be processed back to your original payment method. Original shipping charges are not refundable, except when the return is due to our error.
Questions? Email support@kcoralkids.com — we're happy to help.