Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kcoralkids.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kcoralkids.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kcoralkids.com.

KCoral Kids – Policies & Terms and Conditions

Refund Policy

At KCoral Kids, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

  • Refund requests must be made within 14 days of receiving your order.
  • Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
  • Proof of purchase is required.

Non-Refundable Items

The following items are not eligible for refunds:

  • Personalized or custom-made products.
  • Gift cards.
  • Clearance or final sale items.
  • Products damaged due to misuse or normal wear and tear.

Refund Process

  • Contact our customer support team with your order details.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5–10 business days.

Refund and Dispute Policy

Order Disputes

If you believe there is an issue with your order, please contact KCoral Kids before initiating a chargeback or payment dispute.

We aim to resolve concerns such as:

  • Incorrect items received.
  • Damaged or defective products.
  • Missing items.
  • Duplicate charges.

Chargebacks

Customers agree to contact KCoral Kids first to seek resolution. Fraudulent or unjustified chargebacks may result in:

  • Suspension of future purchases.
  • Collection efforts for unpaid balances where permitted by law.

Resolution Timeline

We will acknowledge dispute requests within 2 business days and work to resolve them as quickly as possible.

Cancellation Policy

Order Cancellation

  • Orders may be cancelled within 24 hours of placement if they have not yet been processed or shipped.
  • Once an order has been shipped, it cannot be cancelled and must follow the return process.

Subscription Cancellation (If Applicable)

  • Subscription services may be cancelled at any time before the next billing cycle.
  • No partial refunds will be issued for already billed subscription periods unless required by law.

Event or Program Cancellation (If Applicable)

  • Cancellations made at least 7 days before the event may qualify for a full refund.
  • Cancellations made less than 7 days before the event may not be eligible for a refund.

Terms and Conditions

1. Acceptance of Terms

By accessing or using KCoral Kids' website, services, or products, you agree to be bound by these Terms and Conditions.

2. Products and Services

KCoral Kids reserves the right to modify, discontinue, or update products, pricing, and services at any time without prior notice.

3. Pricing and Payment

  • All prices are listed in the applicable currency.
  • Payment must be completed before orders are processed.
  • We reserve the right to refuse or cancel orders suspected of fraud.

4. Shipping and Delivery

  • Delivery times are estimates and not guaranteed.
  • KCoral Kids is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

5. Customer Responsibilities

Customers are responsible for providing accurate billing, shipping, and contact information.

6. Intellectual Property

All content, logos, images, graphics, and materials associated with KCoral Kids are the property of KCoral Kids and may not be copied, modified, or distributed without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, KCoral Kids shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.

8. Privacy

Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws.

9. Governing Law

These Terms and Conditions shall be governed by the laws of the jurisdiction in which KCoral Kids operates.

10. Contact Information

For questions regarding refunds, cancellations, disputes, or these Terms and Conditions, please contact:

KCoral Kids Email: support@kcoralkids.com Website: www.kcoralkids.com

Last Updated: July 2026